Privacy Policy

1Introduction

This Privacy Policy explains how JaatCloud (“we”, “us”, “our”) collects, uses, stores, and protects your information when you browse jaatcloud.in, create an account, or purchase any product or service. We keep this policy in plain language on purpose — you should not need a lawyer to understand what happens to your data.

By using the Website you agree to the practices described here. If you disagree with anything in this policy, please stop using the Website and delete your account from Dashboard → Profile → Delete Account. This policy should be read together with our Terms of Service and Refund Policy.

2Information We Collect

We collect only what we need to run the store and deliver your orders:

• Account information: your name, email address, and password — collected when you sign up.
• Order information: the products you buy, order status, delivery records, and warranty details.
• Payment references: for UPI orders, the UTR / transaction reference number, amount, and verification status. For refunds, the UPI ID you ask us to return money to.
• Support communications: messages you send us on Discord, WhatsApp, Telegram, or email, including screenshots you share in tickets.
• Basic technical data: browser and device type, and simple page-visit statistics used to improve the site.

We never ask for and never store your bank login, card numbers, CVV, or UPI PIN. Anyone asking for those in our name is scamming you — report it to us immediately.

3How We Use Your Information

Your information is used for a small number of clear purposes:

• Delivering orders: verifying payments, crediting your wallet, delivering account credentials to your Dashboard and email.
• Support & warranty: resolving tickets, verifying your purchase, processing replacements and refunds.
• Account security: OTP email verification, login protection, and fraud detection (for example, false UTR submissions).
• Improving the store: understanding which pages and products are popular so we can improve layout and stock.
• Legal compliance: keeping basic transaction records where accounting or law requires it.

We do not sell, rent, or trade your personal data — ever. That is a hard rule, not a marketing line.

4Payments & Financial Data

UPI payments are verified manually: you pay to our UPI ID, submit the UTR reference in the checkout form, and our team approves it against our bank statement. What we store is only the reference number, amount, timestamp, and approval status — enough to audit the order, nothing more. At no point does JaatCloud see your banking credentials.

Cryptocurrency payments, when offered, are processed through third-party payment processors, and their own privacy terms apply to the payment step. Refunds are always sent to the original payment source, or to a UPI ID you explicitly provide in a refund ticket. Full details are in our Refund Policy.

5Local Storage & Cookies

The Website uses your browser's local storage (not third-party tracking cookies) to keep essential features working: your login session, cart contents, and interface preferences. This means the site can log you in faster and remember your cart without aggressive advertising trackers.

You can clear this data at any time from your browser settings — clearing it will simply log you out and empty your cart on that device. We do not run third-party advertising networks or sell traffic data, so you will not see JaatCloud ads following you around the internet.

6Email Communications

We send transactional emails for things you need to receive: signup OTP verification, order confirmations, account credential delivery, wallet top-up receipts, and important service announcements. These are delivered through our email provider (Brevo), which processes the message purely to deliver it to your inbox.

Transactional emails cannot be switched off while you have an account, because they contain your OTP codes and delivered products. Optional marketing (restock announcements, sale events) is sent only when you have shown interest, and every request to stop receiving it is honoured — just tell support or reply to the email.

7Data Sharing & Disclosure

We share personal data only with a short, controlled list of parties:

• Email delivery provider (Brevo) — to send transactional emails to your inbox.
• Payment processors — for cryptocurrency checkout, purely to complete your payment.
• Legal authorities — only when legally required, for example to investigate payment fraud.

Outside of those cases, your data stays within the JaatCloud team. We never share your purchase history or contact details with advertisers, data brokers, or unrelated third parties.

8Data Security

The Website is served entirely over HTTPS, and access to order records and payment references is limited to the JaatCloud owners. Payment verification is a manual human process, which is deliberately hard to automate attacks against. We do not store card data of any kind, so card-specific breaches are not possible on our side.

No system on the internet is 100% secure, so do your part too: use a unique password for JaatCloud that you don't reuse anywhere else, never share your login, and log out on shared computers. If you ever notice suspicious activity on your account, report it to support immediately — we take account security reports seriously.

9Data Retention & Deletion

We keep your account data for as long as your account is active, so your orders, wallet, and warranties work correctly. Basic records of completed transactions may be retained after that for accounting, tax, and fraud-prevention purposes, in line with legal requirements.

When you delete your account from Dashboard → Profile → Delete Account, your personal data (profile, contact details, and login) is removed. You can also export everything first — the Profile → Data Export section downloads a complete JSON file of your account data instantly, no support ticket needed.

10Your Rights & Choices

You always have the following rights over your data:

• Access & export: download a full JSON copy of your account from Dashboard → Profile → Data Export.
• Correction: update your name or any other detail from your profile, or ask support to fix anything you cannot change yourself.
• Deletion: delete your account and personal data at any time from your profile settings.
• Questions: ask us anything about what we store or why — we answer privacy requests within 72 hours.

To exercise any right that is not self-service, email jaatplugs@gmail.com from your registered email address so we can verify it is really you.

11Children's Privacy

JaatCloud is not directed at children under 13, and we do not knowingly collect personal data from anyone below that age (or the minimum digital-consent age in your country, if higher). By creating an account you confirm that you meet the minimum age requirement in your region.

If you are a parent or guardian and believe a child has created an account with us, contact us at jaatplugs@gmail.com with details, and we will remove the account and its data promptly after verification.

12Changes & Contact

We may update this Privacy Policy when our systems, providers, or the law change. The “Last updated” date at the top of this page shows the current version, and significant changes will be announced on the Website or our Discord server. Continued use of the Website after an update means you accept the revised policy.

Privacy questions, requests, or reports? Reach us anytime — email jaatplugs@gmail.com, join our Discord server, or use the Contact page. Support is online 24/7.