Refund Policy

1Before You Request a Refund

Most order issues are solved faster through a support ticket than a refund - a wrong product selection, a delayed delivery, or a setup question can usually be fixed directly. Open a ticket on Discord or via the Contact page first; our team responds 24/7 and will guide you to the fastest resolution, refund or otherwise.

2Eligible Cases

You are eligible for a full refund when:

• Payment was verified but the product or service was never delivered within the stated delivery window.
• You were charged more than once for the same order (duplicate payment).
• The account or service delivered does not match what was advertised on the product page (e.g. wrong followers count, wrong plan specs).
• You cancel a hosting or subscription order before it is provisioned / activated.

3Not Eligible

Refunds are generally not available when:

• The product was delivered as described and matches the order.
• The account was suspended, banned, or restricted by the platform (Discord, Instagram, a game publisher, etc.) due to your own actions after delivery - this is covered by warranty terms instead, where applicable.
• You changed your mind after successful delivery of a digital good that cannot be "returned" (e.g. account credentials already handed over).
• The payment proof / UTR submitted was false or could not be verified against our bank statement.

4Warranty on Delivered Accounts

Store accounts (Instagram, gaming, and similar) come with the warranty period shown on their product page at the time of purchase. Within that window, if the account stops working through no fault of your own (e.g. it reverts to the original owner), we will replace it or issue wallet credit. Warranty does not cover suspensions caused by actions you took after taking ownership (password changes gone wrong, 2FA lockouts you created, platform policy violations by you, etc.).

5Hosting & Subscriptions

Hosting plans (Minecraft, Discord bot hosting, Lavalink) billed on a recurring basis can be cancelled any time from your Dashboard; cancellation stops the next renewal but does not automatically refund the current active period unless the service has not yet been provisioned. Renewal charges that fail to auto-cancel due to a platform error will be refunded in full once reported.

6How to Request a Refund

Open a support ticket on Discord or the Contact page with: your Order ID (shown in Dashboard → My Orders), the reason for the refund, and any relevant screenshots. Our team reviews every request against this policy and replies with a decision, typically within 24 hours.

7Refund Timeline & Method

Approved refunds are issued to the original payment method where possible (UPI refund to the paying UPI ID, crypto refund to the sending wallet address) within 3-7 business days of approval. Alternatively, you can choose instant JaatCloud wallet credit, which is applied immediately and can be used toward any future order.

8Chargebacks & Disputes

Please contact us before filing a chargeback or payment dispute with your bank or payment provider - most issues can be resolved directly and faster this way. Filing a chargeback for an order that was correctly delivered, without first raising a ticket, may result in account suspension pending investigation.

9Contact

Refund questions? Email jaatplugs@gmail.com, join our Discord server, or use the Contact page. This policy works together with our Terms of Service and Privacy Policy.