Refund Policy

1Overview

This Refund Policy explains when JaatCloud returns money, when we replace products instead, and when a purchase is final. It applies to every product on the Website: verified accounts, unban and recovery services, hosting plans, and wallet top-ups.

By placing an order you accept this policy alongside our Terms of Service and Privacy Policy. Please read it before purchasing — especially the “Not Eligible” section — so there are no surprises later. Our support team also follows this document strictly, which is what lets us stay fair and consistent for every customer.

2Nature of Digital Goods

Everything JaatCloud sells is delivered digitally and consumed instantly — credentials, hosting access, and appeal work cannot be “returned” like a physical parcel. Once account credentials are displayed to you or sent to your email, the product is considered delivered and used, no matter whether you actually log in.

Because of that, our system has two remedies: free replacement (our first choice, when the product itself has a problem) and refund (only in the specific situations listed in this policy). This approach is standard for digital marketplaces and lets us keep prices low while still protecting genuine buyers.

3Warranty & Replacement First

Our first response to any product problem is always a free replacement within the warranty window shown on the product page (typically 24–72 hours from delivery). Replacements are instant for in-stock products and are the fastest way to get you working goods.

A refund is considered only when a valid replacement genuinely cannot be provided — for example, the product is permanently out of stock and nothing equivalent exists.

4Eligible for Refund

Your money can be refunded in these situations:

• Double or excess payment — you paid twice for the same order, or paid more than the order total.
• Product never delivered — payment was verified but the product was not delivered, and no replacement is possible.
• Unused wallet top-up — wallet balance you added but never spent, within 7 days of the top-up.
• Order cancelled by us — we could not fulfil the order (out of stock, pricing error) after your payment was verified.
• Unban appeal never attempted — payment verified but the appeal process was not started within the stated timeline (see section 7).

Approved refunds go back to the original payment source, or to the UPI ID you provide in the refund ticket. Details on timing are in section 9.

5Not Eligible for Refund

Refunds are not possible in these cases:

• Credentials were delivered and viewed or used — even if you simply “changed your mind” afterwards.
• Bans, restrictions, or losses after delivery caused by your own actions (violating platform rules, sharing the account, changing profile or recovery details, logging in from unsupported regions).
• You changed the account's email, password, or recovery details before reporting a problem.
• Unban appeal work already started — the service is the appeal itself, not the platform's final decision.
• Wrong product ordered and already delivered — product pages show exactly what you are buying.
• Hosting time already consumed on your plan.
• Used or spent wallet balance, and promotional bonus balance of any kind.
• Failure to read the product description, warranty window, or this policy.

6Wallet Balance & Top-Ups

Wallet top-ups are refundable while the balance is completely unused and the request is made within 7 days of the top-up. Once any part of the balance is spent, the used portion is final — only the remaining unused portion can be refunded, still within the same 7-day window.

Balance received from promotions or goodwill credits is non-refundable in all cases. Balance obtained through fraud, false UTR submissions, or payment disputes will be reversed in full and the related account suspended, as described in our Terms of Service.

7Unban Service Payments

When you order an unban or recovery service, our team starts manual work immediately — case review, appeal writing, and submission. Because that work is the product, unban payments become non-refundable the moment the appeal process starts, regardless of the platform's final decision.

You are entitled to a full refund if the appeal is not attempted within the timeline stated on the product page, or if we cannot process your case at all (for example, the information you provided makes recovery impossible and we say so before starting). An unsuccessful outcome after genuine attempts is not a refund case, but included retries will still be honoured as described on the product page.

8How to Request a Refund

To request a refund, contact us through either channel:

• Discord ticket (fastest): join discord.gg/WqEtZrJKUh and open a support ticket.
• Email: write to jaatplugs@gmail.com from your registered email address.

Always include: your order ID, the UTR / transaction reference, your registered email, and a short explanation of the problem with any relevant screenshots. Requests without these details take longer because we cannot verify them quickly.

We acknowledge every request within 24 hours and give a decision within 48–72 hours after verification. Honest requests are never penalised — fabricated evidence or abusive claims, on the other hand, void all warranty and refund rights.

9Processing Time & Method

Refunds always go to the original payment source by default. If that source is unavailable (for example an expired UPI handle), we refund to a UPI ID you explicitly provide and confirm in the ticket. We never ask for passwords, OTPs, or card details to process a refund — ever.

10Chargebacks & Disputes

Opening a bank chargeback or payment dispute without contacting support first violates our Terms of Service. Chargebacks cost us fees and time, and in almost every case the same problem could have been solved faster by a simple ticket.

If you believe a chargeback was filed against you by mistake, or you want to resolve one amicably, contact us at jaatplugs@gmail.com and we will work it out with you.