Terms of Service

1Acceptance of Terms

Welcome to JaatCloud. By accessing or using jaatcloud.in (the “Website”), creating an account, or purchasing any product or service from us, you agree to be bound by these Terms of Service (“Terms”) and all policies referenced on the Website, including our Privacy Policy and Refund Policy. These Terms form a binding agreement between you and JaatCloud.

If you do not agree with any part of these Terms, you must stop using the Website immediately and may delete your account from your Dashboard profile page. These Terms apply to every visitor, registered user, and customer, whether or not an order is placed. We recommend reading them fully before your first purchase, and again whenever we announce an update.

2Services We Provide

JaatCloud is a digital services platform offering verified social media and gaming accounts, Instagram and social media unban appeal services, Discord bot hosting, Lavalink hosting, Minecraft server hosting, wallet top-ups, and related digital products (collectively, the “Services”). Everything we deliver is digital — no physical goods are shipped at any point.

Product specifications, pricing, warranty windows, and delivery expectations are described on each product page at the time of your purchase. We continuously improve the platform, which means we may add new products, update existing ones, or discontinue any part of the Services. If a product you rely on is discontinued, active warranties and hosting plans already paid for will continue to be honoured for their full term.

3Eligibility & Your Account

To place an order you must create an account using a valid email address that you control, and you must be at least 13 years old (or the minimum age required by the law of your country, whichever is higher). Accounts found to be registered with false, stolen, or throwaway details may be suspended without notice, since accurate contact information is required for order delivery and support.

You are responsible for keeping your password confidential and for all activity that happens under your account. If you suspect someone else has accessed your account, change your password immediately from Dashboard → Profile and contact support. One person should operate one account; duplicate accounts used to abuse pricing or warranty rules may be terminated without refund.

4Orders, Pricing & Payment

All prices on the Website are listed in INR unless stated otherwise on the product page. We currently accept payments through UPI (verified manually using your UTR reference number), cryptocurrency, and internal wallet balance. Your UPI order is confirmed only after the submitted UTR is verified and approved by our team — this usually takes a few minutes but can take longer during peak hours.

The price that applies to your order is the price displayed at the moment your order is confirmed. We may change prices, run promotions, or adjust product availability at any time. We reserve the right to refuse or cancel any order where we reasonably suspect fraud, payment misuse, chargeback abuse, or a violation of these Terms — in such cases any verified payment is returned to its source.

5Delivery of Digital Products

Account credentials and product details are delivered in three places at the same time: on your screen immediately after payment is verified, inside your JaatCloud Dashboard, and to your registered email address. Most products are delivered instantly after verification; services like unban appeals or custom hosting setups follow the timeline shown on their product page.

Once credentials are delivered and displayed to you, the product is considered consumed — this matters for refunds, as explained in our Refund Policy. Store your credentials somewhere safe and never share them with third parties. JaatCloud cannot recover products lost because you shared them, lost access to your email, or deleted the delivery message before saving it.

6Warranty & Replacement

Every account product includes a replacement warranty, the length of which is displayed on the product page (typically 24 to 72 hours from the moment of delivery). If the credentials you receive are invalid at first login, or the product clearly does not match its description, open a support ticket within the warranty window and we will replace the product free of cost.

The warranty covers invalid credentials at first use, login failure not caused by you, and products that materially differ from their description. It does not cover bans, restrictions, or losses caused by your own actions after delivery — for example changing the account's profile details, violating the platform's rules, sharing the account with others, or logging in from an unsupported region. Those situations are explicitly excluded from warranty and refunds.

7Acceptable Use

When using JaatCloud you agree NOT to:

• Use any product for illegal activity, fraud, phishing, spam, harassment, or scams of any kind.
• Use purchased accounts in ways that violate the terms of the underlying platform (Instagram, Discord, Snapchat, Telegram, or any other service).
• Resell, redistribute, or publicly share purchased products without an explicit reseller agreement with us.
• Attempt to exploit pricing errors, bugs, or loopholes in the Website, or place orders designed to test or abuse our payment verification.
• Scrape, overload, or attack the Website, or attempt to access other users' data.
• Abuse our support channels with threats, false claims, or fabricated evidence — tickets are logged and reviewed.

Breaking this section may lead to immediate suspension of your account, forfeiture of wallet balance and warranties, and blacklisting from future purchases. Where the activity is illegal, we also reserve the right to cooperate with law enforcement.

8Unban & Recovery Services

Our Instagram unban and account recovery services are best-effort services. We prepare and submit professional appeals and use methods that have worked for thousands of cases, but the final decision always rests with the platform itself (for example Meta for Instagram). Because of that, we cannot and do not guarantee a specific outcome, restore date, or timeline.

If an appeal is unsuccessful, we will retry within the number of attempts described on the product page. Unban payments are generally non-refundable once the appeal process has started, because significant manual work is invested in every case — full details are in our Refund Policy.

9Hosting Services

Discord bot, Lavalink, and Minecraft hosting are provided on shared cloud infrastructure with the resource limits and uptime targets stated on the hosting page. You may host only the projects described in your plan — and you must not run illegal content, DDoS tooling, cryptocurrency mining, spam bots, or traffic that endangers other customers on the same infrastructure.

Keep your plan renewed to avoid suspension; after the grace period shown on your plan page expires, hosted data may be permanently deleted. If your project outgrows its plan, contact support and we will help you upgrade smoothly. We may temporarily suspend hosting that is harming platform stability, with notice wherever practically possible.

10Wallet & Balance

Your JaatCloud wallet lets you add balance once and check out instantly afterwards. Balance is credited only after the submitted payment reference (UTR) is verified. Wallet funds hold no interest, are non-transferable between accounts, and can be withdrawn only through the refund situations described in our Refund Policy.

Balances obtained through fraud, double-spending, false UTR submissions, or payment disputes will be reversed, and the related accounts suspended. Promotional bonus balance is non-refundable and may carry additional usage conditions announced at the time of the promotion.

11Suspension & Termination

You may stop using the Website at any time and delete your account from Dashboard → Profile → Delete Account. Deleting your account removes your personal data as described in our Privacy Policy; completed orders and their delivery records may be retained for accounting and fraud-prevention purposes.

We may suspend or terminate your account if you seriously or repeatedly breach these Terms, engage in payment fraud, attempt chargeback abuse, or mistreat our team. On termination for breach, your remaining wallet balance, active warranties, and access to support are forfeited. Termination does not affect the rights either party already had before termination.

12Disclaimers & Limitation of Liability

The Website and all Services are provided on an “as is” and “as available” basis. While we work hard to keep everything running smoothly, we do not warrant that the Website will be uninterrupted, error-free, or that every third-party platform outcome can be controlled. Third-party product names (Instagram, Discord, Minecraft, and others) belong to their respective owners, and JaatCloud is not affiliated with, endorsed by, or sponsored by any of them.

To the maximum extent permitted by law, JaatCloud shall not be liable for indirect, incidental, or consequential damages — including loss of profits, data, followers, or account value — arising from your use of the Services. Our total liability for any claim is limited to the amount you actually paid for the specific product giving rise to that claim.

13Changes to These Terms

We may update these Terms from time to time as our services, payment methods, or legal requirements evolve. The “Last updated” date at the top of this page always shows the current version, and material changes will be announced on the Website or through our Discord server.

Continuing to use the Website after an update takes effect means you accept the revised Terms. If you disagree with a change, your option is to stop using the Services and delete your account. Older versions of these Terms stop applying from the moment a new version is published.

14Contact Us

Questions about these Terms? Our support team is available 24/7 and typically replies in under 5 minutes:

• Discord: discord.gg/WqEtZrJKUh (fastest)
• Email: jaatplugs@gmail.com
• WhatsApp: +91 95877 16883
• Contact page: jaatcloud.in/contact.html